Terms & Conditions

1. Definition

"The Supplier" means Onlineworkwear.com.au (ABN 35 509 590 746).

"Purchaser" means the person ordering the goods.

"Goods" means the goods supplied by Onlineworkwear.com.au.

"The Monies Due" includes the purchase price for the goods, delivery and freight charges, any extra packing charges and GST.

2. General

The only contractual terms which are binding upon the Supplier are those set forth herein or otherwise agreed to in writing by the Supplier and those which are imposed and cannot be excluded by law.

3. Orders

Orders shall only be processed by the Supplier based on payment of the order being made at the time of processing.

Items missing from orders delivered are to be put on back-order and dispatched when available, or the Supplier will refund in full the unit price for the missing item(s) only.

The Supplier has the sole legal right to determine to refund, back-order or supply new or replacement items on any order that is delivered with missing or incorrect items, at their discretion.

Onlineworkwear.com.au will always endeavour to deliver the orders on time but, are not responsible or legally liable for any delays in delivery to the Purchaser.

4. Coupon codes

The Supplier does not issue refunds or any form of reimbursement to a purchaser who fails to apply a valid coupon code to an order.

A coupon code is only valid within it's specified terms of use or expiry date, invalid coupon codes will be rejected at the shopping cart or checkout page.

5. Prices and method of payment

Prices of goods are subject to periodic change.

Non stocked goods will be quoted accordingly.

The Suppliers payment terms are that payment shall be made by the Purchaser to the Supplier for all goods before dispatch.

6. Risk

Risk in the goods shall pass to the Purchaser at the date of dispatch and the Purchaser shall, if deemed necessary, insure all goods that are at its risk.

Onlineworkwear.com.au accepts no risk liability on any order sent to a third party.

7. Turnaround time

We recommend allowing up to 10 - 15 Business days for the processing (including decoration if applicable) and dispatch of your order.

For custom orders, our recommended turnaround time will take effect upon customer approval of artwork and is satisfised upon dispatching the goods.

Please Note: Undercoated orders are generally delivered much quicker. Delivery may take longer for remote areas. You may receive your order in multiple shipments if the items have been dispatched from separate warehouses. If you are a new customer purchasing any of our decoration services (Screen Printing, Embroidery or Vinyl Transfers) your order will require artwork set-up before we begin production. The time taken for artwork set-up may vary depending on the artwork requirements set by the customer.

8. Custom merchandise order approval and stock management

8A. Artwork approval process:

  • All custom merchandise orders require written approval of the provided artwork proof via email prior to production.
  • Upon placement of a custom merchandise order, Online Workwear will procure the necessary stock (garments/merchandise) from our suppliers and store it in our warehouse pending artwork approval.

8B. Customer response timeframe:

  • Customers are required to provide written approval or feedback on the artwork proof within 14 business days of the date the proof is sent via email.
  • Online Workwear will make reasonable attempts to contact the customer via email and telephone to obtain approval.

8C. Failure to respond:

  • If Online Workwear does not receive any written correspondence or approval from the customer within the 14-business-day timeframe, the following actions will be taken:
    • Online Workwear will proceed to dispatch the plain, undecorated stock (garments/merchandise) to the customer's nominated delivery address.
    • The customer will be liable for the full cost of the order, including the cost of the stock and any applicable delivery charges.
    • Due to the nature of our supply agreements, we are unable to return the ordered plain stock to our suppliers.
    • Online Workwear will not be responsible for any costs or losses incurred by the customer because of the stock being dispatched without decoration.
  • If the customer contacts Online Workwear after the 14 business day period , regarding decoration of the stock, a new order will have to be placed, subject to stock availability and current pricing.

8D. Storage limitations:

  • Online Workwear's warehouse has limited storage capacity. To ensure efficient order processing, we cannot hold stock for extended periods beyond the specified 14-business-day timeframe without customer approval.

8E. Communication:

  • It is the customer's responsibility to ensure that their contact information, including email address and telephone number, is accurate and up to date.
  • Customers are advised to regularly check their email, including spam/junk folders, for communications from Online Workwear.