How much is Shipping?
We use a combination of Australia Post and local couriers at a standard flat rate charge of $9.90 per order. Orders over $150 in total value will receive FREE standard shipping upon checkout.
Shipping time will vary, depending on your location and the specific products ordered. Please allow around 10 working days for delivery from our southern warehouses. Delivery can take longer for remote areas. If you require delivery by a specific date, please contact us prior to placing your order.
What if I’m not home to receive my Order?
You can select the 'Permission to leave at premises' check box during the checkout process when completing your order. If there is no permission to leave authority given, a card will be left at the premises so that you can arrange for re delivery at a future date. Ideally, please choose a delivery destination that will have someone present during business days to receive and sign for your order.
Do you offer Bulk Discounts?
Yes! We offer bulk discounts (in most cases) on quantities greater than 30 units, depending on the brand and style required. Please contact us for a written quote.
How do I obtain a Written Quote?
If you would prefer a written quotation for your uniform requirements, please use our 'FREE QUOTE' form.
Can I add/remove/change items once I have placed my order?
In most cases we cannot make changes to the items in your order once it has been processed. Please check the contents of your cart thoroughly before processing payment. We are not liable for incorrect selection of garments or changes of mind. In the case that an exchange is granted due to incorrect selection of items, additional re-stocking & freight charges will apply.
To submit an enquiry to our support team, Click Here
Do you offer a Loyalty Rewards Program for regular customers?
We do not currently offer a loyal rewards program, however this is something we may introduce in the future.
How do I find out my Correct Sizing?
Sizing often varies brand to brand, so please view the supplied sizing information on each individual product page before placing your order.
How do I add Embroidery to my Order?
Onlineworkwear.com.au offers our own in-house embroidery service. Please visit the 'ADD EMBROIDERY' category to add embroidery options to your order. Please allow 10 days from approval of the embroidery sample for order to be completed and shipped.
Embroidery Set up Process for your 1st order?
1. Your artwork will be digitised
2. A digital mock-up will be emailed for approval
3. A physical sewn swatch is then completed, photographed and emailed to you for final approval.
4. Once the sample is approved your order will be scheduled for machining, providing all you garments have arrived from the suppliers to our factory.
5. Your embroidery file is kept in our system for your future orders, if your logo changes this will incur another digitising set up charge
PLEASE NOTE* Embroidery requires flexibility & understanding with text & logo’s as fabric moves when thread and needle pierce the material, which does cause distortion on lettering & the garments, we do edit to correct the best we can as embroidery won’t always look like a printed version of you logo.
- If known please enter your EMB FILE NAME/S given when logo was set up the first time with us.
How do I send my Logo through?
When adding your embroidery using the above method, there is provision to upload your logo within the embroidery options. Alternatively you can e-mail us a copy of your logo. If e-mailing your logo file, please state your order number in the subject heading.
Do you offer Screen-Printing services?
We use local contractors to provide our screen-printing and digital transfer application needs. Pricing varies greatly on the supplied artwork and the quantity of garments required. Please contact us to discuss pricing and printing options.
Can I Track My Order after I’ve placed it?
Yes! Simply sign in to your account with the e-mail address and password you supplied when completing your order. Here you will find the status of your order as well as tracking information, once your order has been dispatched.
What Payment Methods do you accept?
Payment methods available at checkout include - Debit/Credit Card (Visa, MasterCard, Amex), PayPal and ZipPay (Buy Now, Pay Later). Note: ZipPay payments take 24-48 hours to process. Bank transfer is also available by request, although usually reserved for wholesale accounts only.
What is your Returns Policy?
Please view our comprehensive returns policy here.
What are your Terms and Conditions?
Please view our terms and conditions here.