What is your Returns Policy?
Please view our comprehensive returns policy statement here.
How much is shipping?
We use a combination of Australia Post and local couriers at a standard flat rate charge of $9.90 per order. Orders over $150 in total value will receive FREE standard shipping upon checkout.
We recommend allowing up to 10 - 15 Business days for the decoration and delivery of your order. Please Note: non-decorated orders are generally delivered much quicker. Delivery may take longer for remote areas. You may receive your order in multiple shipments if the items have been dispatched from separate warehouses. If you are a new customer purchasing any of our decoration services (Screen Printing, Embroidery or Vinyl Transfers) your order will require artwork set up before we begin production. The time taken for artwork set up may vary depending on the artwork requirements set by the customer.
If you require delivery by a specific date, please contact us prior to placing your order. Contact Us
What if I’m not home to receive my order?
You can select the 'Permission to leave at premises' check box during the checkout process when completing your order. If there is no permission to leave authority given, a card will be left at the premises so that you can arrange for re delivery at a future date. Ideally, please choose a delivery destination that will have someone present during business days to receive and sign for your order.
How do I obtain a written quote?
If you would prefer a written quotation for your uniform requirements, please use our 'FREE QUOTE' form.
Can I add/remove/change items once I have placed my order?
In most cases we cannot make changes to the items in your order once it has been processed. Please check the contents of your cart thoroughly before processing payment. We are not liable for incorrect selection of garments or changes of mind. In the case that an exchange is granted due to incorrect selection of items, additional re-stocking & freight charges will apply.
Do you offer a Loyalty Rewards Program for regular customers?
We do not currently offer a loyal rewards program however, this is something we may introduce in the future.
How do I find out my Correct Sizing?
Sizing often varies between brand and style, we supply true to fit size guides on every product page to ensure you pick the right size.
How do I add Embroidery to my Order?
Onlineworkwear.com.au offers our own in-house embroidery service. Visit the 'ADD EMBROIDERY' page to add embroidery to your order. Please allow 10 days from approval of the embroidery sample for order to be completed and shipped.
Embroidery Set up Process for your 1st order?
You can place your first embroidery order online by visiting the following page: 'ADD EMBROIDERY'
Once you have placed your order:
1. Your artwork will be digitized by our expert embroidery team.
2. A digital mock-up will be emailed to you for approval. (Example below)
3. A physical sewn swatch is then completed, photographed and emailed to you for final approval. (Example below)
4. Once the sample is approved your order will be scheduled for machining, providing all you garments have arrived from the suppliers to our factory.
5. Your embroidery file is kept in our system for your future orders, if your logo changes this will incur another digitizing set up charge.
PLEASE NOTE* Embroidery requires flexibility & understanding with text & logo’s as fabric moves when thread and needle pierce the material, which does cause distortion on lettering & the garments, we do edit to correct the best we can as embroidery won’t always look like a printed version of you logo.
How do I upload my logo?
There is an 'Upload Logo' option available on every embroidery product page. Click the 'Browse..' button on the product page and select the logo file from your computer.
Alternatively you can submit an enquiry to our Customer Support Team who can assist you further.
Do you offer Screen-Printing services?
We offer in-house Screen-Printing services at Online Workwear, for more information please click on the following link: Screen Printing Services.
What Payment Methods do you accept?
Payment methods available at checkout include:
- Debit/Credit Card (Visa, MasterCard, Amex)
- Afterpay (Buy Now, Pay Later)
- ZipPay (Note: Available for orders between $80 - $1000, payments take 24-48 hours to process).
- Bank transfer is also available by request, although usually reserved for wholesale accounts only.
What are your Terms and Conditions?
View our full terms and conditions here.