How do I track my order?
To find out where your order is, just follow the link below to our guide on how to get your tracking number. This will show you step-by-step how to track your order online. How to track my order online.
What is your Returns Policy?
Please take a look at our returns policy statement by clicking the link below. It provides all the information you need to know about returning items and getting a refund. Returns Policy.
How much is shipping?
We use a combination of Australia Post and local couriers at a standard flat rate charge of $12.95 per order.
We recommend allowing up to 10 - 50 Business days for the decoration and delivery of your order. Please Note: non-decorated orders are generally delivered much quicker. Delivery may take longer for remote areas. You may receive your order in multiple shipments if the items have been dispatched from separate warehouses. If you are a new customer purchasing any of our decoration services (Screen Printing, Embroidery or Vinyl Transfers) your order will require artwork set up before we begin production. The time taken for artwork set up may vary depending on the artwork requirements set by the customer.
If you require delivery by a specific date, please contact us prior to placing your order. Contact Us
What if I’m not home to receive my order?
You can select the 'Permission to leave at premises' check box during the checkout process when completing your order. If there is no permission to leave authority given, a card will be left at the premises so that you can arrange for re delivery at a future date. Ideally, please choose a delivery destination that will have someone present during business days to receive and sign for your order.
How do I obtain a written quote?
We're happy to provide you with a written quote for your uniform needs. To request a quote, simply fill out our 'FREE QUOTE' form. It's quick, easy, and free! We'll get back to you as soon as possible with a written quote.
Can I add/remove/change items once I have placed my order?
We understand that sometimes things can change after you've placed your order, but unfortunately, in most cases, we're unable to make changes to your order once it's been processed. To avoid any issues, please double-check your cart before making payment. It's important to note that we're not responsible for any incorrect selections or changes of mind. If an exchange is granted due to incorrect selection, additional re-stocking and freight charges will apply.
Do you offer a Loyalty Rewards Program for regular customers?
At the moment, we don't have a loyalty rewards program in place. However, this is something we're considering for the future. We're always looking for ways to improve our service and offer our customers the best experience possible. Stay tuned for updates on any new programs or initiatives!
How do I find out my Correct Sizing?
We understand that sizing can be tricky, especially when it varies between brands and styles. That's why we provide true-to-fit size guides on every product page. These guides will help you determine the correct size to order for the specific product you're interested in. Simply refer to the size guide on the product page and follow the instructions provided to find your perfect fit. If you're still unsure, please don't hesitate to contact us for assistance.
How do I add Embroidery to my Order?
We have our own in house team of embroidery experts who will help you through the process of adding custom embroidery onto your products. Visit the 'ADD EMBROIDERY' page and upload your artwork to add embroidery to your order. Our team will contact you to go through the setup process so we can guarantee your order comes out exactly the way you want it to. Please allow 10 days from approval of the embroidery sample for order to be completed and shipped.
Embroidery Set up Process for your 1st order?
You can place your first embroidery order online by visiting the following page: 'ADD EMBROIDERY'
Once you have placed your order:
1. Your artwork will be digitized by our expert embroidery team.
2. A digital mock-up will be emailed to you for approval. (Example below)
3. A physical sewn swatch is then completed, photographed and emailed to you for final approval. (Example below)
4. Once the sample is approved your order will be scheduled for machining, providing all you garments have arrived from the suppliers to our factory.
5. Your embroidery file is kept in our system for your future orders, if your logo changes this will incur another digitizing set up charge.
PLEASE NOTE* Embroidery requires flexibility & understanding with text & logo’s as fabric moves when thread and needle pierce the material, which does cause distortion on lettering & the garments, we do edit to correct the best we can as embroidery won’t always look like a printed version of you logo.
How do I upload my logo?
There is an 'Upload Logo' option available on every embroidery product page. Click the 'Browse..' button on the product page and select the logo file from your computer.
Alternatively you can submit an enquiry to our Customer Support Team who can assist you further.
Do you offer Screen-Printing services?
We're proud to offer in-house screen-printing services here at Online Workwear! If you're interested in learning more about this service, please click the link below. It will take you to our Screen Printing Services page, where you'll find all the information you need about our screen-printing process, pricing, and how to get started. Screen Printing Services.
What Payment Methods do you accept?
Payment methods available at checkout include:
- Debit/Credit Card (Visa, MasterCard, Amex)
- Afterpay (Buy Now, Pay Later)
- ZipPay (Note: Available for orders between $80 - $1000, payments take 24-48 hours to process).
- Apple Pay (Available on Apple devices using Safari only)
- Humm, Buy now pay later (Learn more)
- Bank transfer is also available by request, although usually reserved for wholesale accounts only.
What are your Terms and Conditions?
View our full terms and conditions here.
Need help with something and want to talk to a person?
We're here to help you in any way we can! If you have any further questions or concerns that haven't been addressed, please don't hesitate to reach out to us. You can do this by using the "contact us" form located at the following link "Contact Us". We'll get back to you as soon as possible.