FAQ

 

What is your Returns Policy?

Please view our comprehensive returns policy here.

 How much is Shipping? 

We use a combination of Australia Post and local couriers at a standard flat rate charge of  $9.90 per order. Orders over $150 in total value will receive FREE standard shipping upon checkout.

Turnaround time?
We recommend allowing up to 10 - 15 Business days for the decoration and delivery of your order. Please Note: non-decorated orders are generally delivered much quicker. Delivery may take longer for remote areas. You may receive your order in multiple shipments if the items have been dispatched from separate warehouses. If you are a new customer purchasing any of our decoration services (Screen Printing, Embroidery or Vinyl Transfers) your order will require artwork set up before we begin production. The time taken for artwork set up may vary depending on the artwork requirements set by the customer.

If you require delivery by a specific date, please contact us prior to placing your order.


What if I’m not home to receive my Order?
You can select the 'Permission to leave at premises' check box during the checkout process when completing your order. If there is no permission to leave authority given, a card will be left at the premises so that you can arrange for re delivery at a future date. Ideally, please choose a delivery destination that will have someone present during business days to receive and sign for your order.


Do you offer Bulk Discounts?
Yes! We offer automatic bulk quantity discounts for purchases made on our website. All discounts are calculated automatically at the check out. A copy of the Qty Discount structure is listed below:

 Online Workwear - Bulk Quantity Discount


How do I obtain a Written Quote?
If you would prefer a written quotation for your uniform requirements, please use our 'FREE QUOTE' form.


Can I add/remove/change items once I have placed my order?

In most cases we cannot make changes to the items in your order once it has been processed. Please check the contents of your cart thoroughly before processing payment. We are not liable for incorrect selection of garments or changes of mind. In the case that an exchange is granted due to incorrect selection of items, additional re-stocking & freight charges will apply. 

To submit an enquiry to our support team, Click Here  

 

Do you offer a Loyalty Rewards Program for regular customers?

We do not currently offer a loyal rewards program, however this is something we may introduce in the future.


How do I find out my Correct Sizing?
Sizing often varies brand to brand, so please view the supplied sizing information on each individual product page before placing your order. 


How do I add Embroidery to my Order?

Onlineworkwear.com.au offers our own in-house embroidery service.  Please visit the
'ADD EMBROIDERY' category to add embroidery options to your order. Please allow 10 days from approval of the embroidery sample for order to be completed and shipped.

Embroidery Set up Process for your 1st order?

1.      Your artwork will be digitised

2.      A digital mock-up will be emailed for approval

3.      A physical sewn swatch is then completed, photographed and emailed to you for final approval.

4.      Once the sample is approved your order will be scheduled for machining, providing all you garments have arrived from the suppliers to our factory.

5.      Your embroidery file is kept in our system for your future orders, if your logo changes  this will incur another digitising set up charge

 

PLEASE NOTE*  Embroidery requires flexibility & understanding with text & logo’s as fabric moves when thread and needle pierce the material, which does cause distortion on lettering & the garments, we do edit to correct the best we can as embroidery won’t always look like a printed version of you logo.

 

REPEAT ORDERS

  • If known please enter your EMB FILE NAME/S given when logo was set up the first time with us.


How do I send my Logo through?
When adding your embroidery using the above method, there is provision to upload your logo within the embroidery options.  Alternatively you can e-mail us a copy of your logo.  If e-mailing your logo file, please state your order number in the subject heading.


Do you offer Screen-Printing services?

We use local contractors to provide our screen-printing and digital transfer application needs.  Pricing varies greatly on the supplied artwork and the quantity of garments required.  Please
contact us to discuss pricing and printing options.


Can I Track My Order after I’ve placed it?

Yes! Simply sign in to your account with the e-mail address and password you supplied when completing your order.  Here you will find the status of your order as well as tracking information, once your order has been dispatched.

 What Payment Methods do you accept?

Payment methods available at checkout include - Debit/Credit Card (Visa, MasterCard, Amex), PayPal and ZipPay (Buy Now, Pay Later). Note: ZipPay payments take 24-48 hours to process.  Bank transfer is also available by request, although usually reserved for wholesale accounts only.


What are your Terms and Conditions?

Please view our terms and conditions
here.