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Privacy Policy

This Privacy Policy governs the manner in which Online Workwear collects, uses, maintains and discloses information collected from users
(each, a "User") of the https://www.onlineworkwear.com.au website ("Site").
This privacy policy applies to the Site and all products and services offered by Online Workwear.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site,
place an order, fill out a form, and in connection with other activities,
services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address,
phone number, credit card information. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to
supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information
may include the browser name, the type of computer and technical information about Users means of connection to our Site,
such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and
sometimes to track information about them. User may choose to set their web browser to refuse cookies,
or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Online Workwear may collect and use Users personal information for the following purposes:

- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this
information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries,
questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration,
disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and
protected with digital signatures.

Guest Checkout and Account Creation

To enhance your shopping experience, customers who check out as a guest will have an account automatically assigned to them. This allows for faster checkout in the future and provides a centralised place for you to manage your orders. Your account will enable you to download your invoices and track an order's progress online.

Online Workwear can delete a customer's account upon request. By approving the deletion of the account, the customer accepts that this change is irreversible and the account can no longer be associated with any orders placed under it.

Accessing Customer Tax Invoices

To protect your privacy, our company employees and representatives cannot access your tax invoices.

Your tax invoices are securely stored within your online account. To access them, you must log in to your account. This ensures that only you have control over your personal financial documents.

Please follow these instructions below to download your tax invoice:

How to Download Your Tax Invoice

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not
linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the
purposes outlined above.

Changes to this privacy policy

Online Workwear has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site,
revise the updated date at the bottom of this page.
We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site.
Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Online Workwear

https://www.onlineworkwear.com.au

7/37 Blanck street, Ormeau 4208 QLD

Contact Support

Frequently Asked Questions

You can view all frequently asked questions here

Turnaround time?

We recommend allowing up to 10-15 business days* for the decoration and dispatch of your order. Please note that non-decorated orders are typically delivered much sooner. Deliveries to remote areas may take longer.

*In the rare case that a stock delay occurs, our team will contact you to advise a restocking ETA for your approval.

For your convenience, your order may arrive in multiple shipments if items are dispatched from separate warehouses.

For new customers utilising our decoration services (Screen Printing, Embroidery, or Heat Transfers): Your order will require artwork set-up prior to production. The time required for this set-up may vary depending on your specific artwork requirements.

If you require delivery by a specific date, please contact us prior to placing your order. contact us

Can you do urgent orders?
Yes, in a lot of cases we can facilitate urgent orders!

Please consult with our customer service team before placing your order online.

Our friendly team will assess your requirements to determine an ETA.

Start a discussion with our team by contacting us here

Can I get a proof/mock-up when I place my order?

Absolutely, for new logos, the artwork set-up service fee includes an artwork proof for email approval prior to production.

Production will only commence upon your written approval via email.

If you have any questions before placing your order, please contact us here

Can you change my logo colours or remove the background?

We sure can, colour changes and background removal is included in the Artwork Set-up Fee for new logos. If you have any special requests regarding your logo, be sure to include instructions in the comments box either on the product page or at checkout.

Colour Changes

Our team are proactive in selecting high contrast colours to ensure your logo is legible on the garment(s) you've ordered.

Lets say you order a black garment and upload a version of your logo that is black. In most cases our team will proof a white version of your logo however, we can also proof a different colour upon your request.

Some orders may have light and dark garments, in this case our team will proof a light and dark version of your logo to ensure high contrast and legibility for each shade of garment.

Background Removal

We are frequently provided logo files with a solid background (ie white or black) that is clearly not intended to be included in the final product.

In most cases our team will proactively remove the background however, if there is any uncertainty, one of our team members will contact you directly for confirmation before proofing your order.

Production will only commence upon your written approval via email.

If you have any questions before placing your order, please contact us here

Can I get a multiple logos on a garment?

You sure can, here is a breakdown of our decoration options:

Embroidery

  1. You can add your first logo using the built in embroidery options on our product pages.
  2. Now you can add an additional logo here, please make sure you match the quantity of the garments you wish to apply additional logos to. Please use the comments text field on this page to include any special instructions.

Alternatively, you can chat with our team if you need assistance with your order.

Heat Transfers

  1. You can start your order for Heat Transfers here.

There are detailed instructions to help guide you with your order.

Alternatively, you can chat with our team if you need assistance with your order.

Screen Printing

Start your FREE Screen Printing Quote here

Mixed Decoration *Example: Front Embroidery and Large Back Screen Print

Our team are here to help! Start your FREE Quote here

Why is there an artwork set-up fee for new logos?

At Online Workwear, achieving a flawless reproduction of your logo is our top priority. The one-time artwork setup fee is the first and most crucial step in guaranteeing a professional, high-quality finish for your custom apparel.

This fee covers the technical service performed by our in-house graphics department to translate your logo into a production-ready format for our advanced machinery. This isn't a simple file conversion; it's a specialised process that ensures your design looks crisp, clean, and exactly as you intended.

What's Included in Your One-Time Setup?

  1. Professional Digitisation or Vectorisation:
    Our designers manually recreate your logo in the precise format required. For embroidery, this means "digitising" a file that maps every single stitch. For printing and transfers, we create a "vector" file that allows for perfect scaling without any loss of quality.

  2. Digital Mock-up for Approval:
    Before production begins, we send you a digital proof showing how your logo will look on the product. This gives you the opportunity to review the size, placement, and colours.

  3. Complimentary Artwork Amendments:
    We include minor revisions to ensure you are completely happy with the mock-up before we proceed.

*Please be aware, in some cases additional artwork proof amendement fees may apply, please contact our team if you have any questions about artwork set-up.

Once we have prepared your logo, it's kept on file for you. Repeat orders using the same logo will never incur this fee again.

Repeat orders using the same logo won't incur this fee. Colour changes to existing files are free. If you have any questions regarding embroidery set-up, please contact us

Do you offer screen printing?

Yes, we certainly do! We're proud to offer in-house screen printing services.

If you're interested in ordering custom screen printing, please click on the following link to get started: 

Screen Printing Services

How do I order heat transfers?
  1. Add your desired garments to your cart
    *Be sure to check all items in your cart are correct before proceeding. *Make sure all colours, sizes and qunatities are correct.

  2. Click Add Heat Transfer and follow the prompts to choose your desired transfer options.
    *Be sure to specify the correct quantity of transfers, this should match the quantity of garments you want decorated in your order.

  3. Repeat the previous step if you require multiple positions*
    ie. Left Chest Print and Back Print

Order sorted, we'll take it from here!

To get help with an order or ask a question, please contact us

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