Terms & Conditions

1. Definition

"The Supplier", "We", "Us", "Our" means Onlineworkwear.com.au (ABN 35 509 590 746).

"Purchaser" means the person ordering the goods.

"Goods" means the goods supplied by Onlineworkwear.com.au.

"The Monies Due" includes the purchase price for the goods, delivery and freight charges, any extra packing charges and GST.

2. General

The only contractual terms which are binding upon the Supplier are those set forth herein or otherwise agreed to in writing by the Supplier and those which are imposed and cannot be excluded by law.

3. Orders

Orders shall only be processed by the Supplier based on payment of the order being made at the time of processing.

Items missing from orders delivered are to be put on back-order and dispatched when available, or the Supplier will refund in full the unit price for the missing item(s) only.

The Supplier has the sole legal right to determine to refund, back-order or supply new or replacement items on any order that is delivered with missing or incorrect items, at their discretion.

Onlineworkwear.com.au will always endeavour to deliver the orders on time but, are not responsible or legally liable for any delays in delivery to the Purchaser.

3.1 Add/Remove/Change Items in an Order

We understand that circumstances can change, and you might need to adjust your order after it's been placed. However, once an order is "In Progress," we are generally unable to modify or cancel it. This is because our system efficiently moves orders to the next fulfilment stage to ensure the quickest possible processing.

If you need to add items to an order that is already "In Progress," please place a new order online. Please note that any additional orders will be subject to our standard shipping fee/s.

Should you need to cancel an order, please contact us directly for assistance.

4. Coupon codes

The Supplier does not issue refunds or any form of reimbursement to a purchaser who fails to apply a valid coupon code to an order.

A coupon code is only valid within it's specified terms of use or expiry date, invalid coupon codes will be rejected at the shopping cart or checkout page.

5. Prices and method of payment

Prices of goods are subject to periodic change.

Non stocked goods will be quoted accordingly.

The Suppliers payment terms are that payment shall be made by the Purchaser to the Supplier for all goods before dispatch.

6. Risk

Risk in the goods shall pass to the Purchaser at the date of dispatch and the Purchaser shall, if deemed necessary, insure all goods that are at its risk.

Onlineworkwear.com.au accepts no risk liability on any order sent to a third party.

7. Turnaround time

We recommend allowing up to 10 - 15 Business days for the processing (including decoration if applicable) and dispatch of your order.

For custom orders, our recommended turnaround time will take effect upon customer approval of artwork and is satisfised upon dispatching the goods.

Please Note: Undercoated orders are generally delivered much quicker. Delivery may take longer for remote areas. You may receive your order in multiple shipments if the items have been dispatched from separate warehouses. If you are a new customer purchasing any of our decoration services (Screen Printing, Embroidery or Vinyl Transfers) your order will require artwork set-up before we begin production. The time taken for artwork set-up may vary depending on the artwork requirements set by the customer.

8. Artwork Proofing & Approval Policy

8.1. Artwork approval process:

To ensure the accuracy of all products and to prevent errors, we require our customers to approve a final artwork proof before any production begins. This policy is in place to ensure you are completely satisfied with the final product.

All custom merchandise orders require written approval of the provided artwork proof via email prior to production.
Upon placement of a custom merchandise order, Online Workwear will procure the necessary stock (garments/merchandise) from our suppliers and store it in our warehouse pending artwork approval.

Please read the following terms and conditions carefully. Your approval of the artwork proof confirms you have read, understood, and agreed to these terms.

8.2. The Proofing Process

Before production, we will provide you with a digital artwork proof, typically in PDF format, via email.

This proof is a digital representation of the final product. It is your final opportunity to check for any errors and make changes.

Production will not commence until we have received your explicit written approval of this proof (a reply email stating "I approve the artwork" or similar is required).

8.3. Customer's Responsibility – CRITICAL

It is the sole responsibility of the customer to carefully review all details on the artwork proof. This includes, but is not limited to:

Spelling, grammar, and punctuation.
Dates, phone numbers, addresses, and all other contact information.
Layout, composition, and placement of all elements.
Logo usage, including correct version, size, and colour.
Colours. (Please see Colour Matching Disclaimer below).
Product specifications, quantities, and dimensions.

We strongly recommend you view the proof on a desktop computer screen for the most accurate representation and print a physical copy if necessary. Do not rely solely on a mobile device screen.

8.4. Authority to Approve

The individual who communicates with our business and provides final approval via email is warranting that they have the full legal and corporate authority to approve the artwork on behalf of their company or organisation.

Online Workwear is not responsible for internal communication failures within the customer's organisation. If an employee approves a proof that their superior later disputes, the customer's organisation remains fully responsible and liable for payment of the produced goods.

8.5. Colour Matching Disclaimer

Digital proofs are intended to show layout and design, not to guarantee exact colour matching. Colours displayed on screens (which use the RGB colour model) will always look different from colours on a finished, physical product (which use the CMYK or PMS colour models).

We will make every commercially reasonable effort to match the colours specified. However, we cannot guarantee a 100% exact colour match to the proof as it appears on your specific monitor or to previously printed materials. Variations in substrate, embroidery threads, inks, and printing processes can cause minor shifts in colour.

If colour accuracy is critical, we highly recommend you provide specific Pantone Matching System (PMS) colour codes.

8.6. Errors, Omissions, and Post-Approval Changes

Online Workwear is not liable for any errors or omissions in a final product that were present on the artwork proof approved by the customer.

By approving the proof, the customer accepts full responsibility for the accuracy of all content and design elements.

The cost of reprinting, remanufacturing, or correcting any job due to errors found after proof approval will be the sole responsibility of the customer.

Any requests for changes made after final proof approval has been submitted will be subject to additional charges for labour and materials and may result in production delays.

8.7. Final Approval and Liability

Your written approval of the final artwork proof is a binding contract. It confirms that you have reviewed and are 100% satisfied with the entire document and accept full responsibility for its contents.

You agree that the final product will be produced directly from the approved proof, and you release Online Workwear from any and all liability for errors or omissions that were present on said proof.

8.8. Customer response timeframe:

Customers are required to provide written approval or feedback on the artwork proof within 14 business days of the date the proof is sent via email.
Online Workwear will make reasonable attempts to contact the customer via email and telephone to obtain approval.

8.9. Failure to respond:

If Online Workwear does not receive any written correspondence or approval from the customer within the 14-business-day timeframe, the following actions will be taken:

Online Workwear will proceed to dispatch the plain, undecorated stock (garments/merchandise) to the customer's nominated delivery address.
The customer will be liable for the full cost of the order, including the cost of the stock and any applicable delivery charges.
Due to the nature of our supply agreements, we are unable to return the ordered plain stock to our suppliers.
Online Workwear will not be responsible for any costs or losses incurred by the customer because of the stock being dispatched without decoration.
If the customer contacts Online Workwear after the 14 business day period, regarding decoration of the stock, a new order will have to be placed, subject to stock availability and current pricing.

8.10. Storage limitations:

Online Workwear's warehouse has limited storage capacity. To ensure efficient order processing, we cannot hold stock for extended periods beyond the specified 14-business-day timeframe without customer approval.

8.11. Communication:

It is the customer's responsibility to ensure that their contact information, including email address and telephone number, is accurate and up to date.
Customers are advised to regularly check their email, including spam/junk folders, for communications from Online Workwear.

9. Colour Selection and Accuracy

9.1. Understanding Colour Variation

Please be aware that colours can appear differently on various computer monitors, screens, and devices compared to the final physical product. Digital colours (RGB) do not always translate perfectly to physical colours used in printing and embroidery (CMYK, PMS, thread dyes).

9.2. Pantone (PMS) Colour Matching

For the most accurate colour reproduction on your final product, we require customers provide Pantone Matching System (PMS) solid coated colour codes for all elements of their artwork/logo.

It is the Customer's responsibility to ensure the PMS codes provided are correct for their brand and artwork.

9.3. Supplier's Process in Absence of PMS Codes

a. If the Customer fails to provide PMS codes, the Supplier will proceed by using its best professional interpretation of the artwork files submitted by the Customer.

b. Our team will select the closest matching stock colour from our available inventory of thread (for Embroidery), ink (for Screen Printing), CMYK colour code or vinyl/transfer material (for Heat Transfers).

c. This "best match" is subjective and is not guaranteed to be a perfect match to the Customer's desired colour.

9.4. Customer Acknowledgement and Liability

By proceeding with an order without supplying official PMS colour codes, you acknowledge the inherent risk of colour variation. The Supplier shall not be held liable for any discrepancies between your expectations and the final product's colour. We will not be responsible for reprints or refunds due to perceived colour inaccuracies if PMS codes were not provided by the Customer for the order. This applies to all decoration methods we offer.

10. Customer Supplied Artwork

Where the Purchaser supplies any logo, design, image, text, or other content ("Customer Artwork") to be used for the production of Goods, the following terms apply:

10.1. Warranty of Ownership and Rights

The Purchaser warrants and represents that they are the sole owner of the Customer Artwork or that they have obtained all necessary licenses, permissions, and consents from the rightful owner to use the Customer Artwork and to grant The Supplier the right to use it. The Purchaser warrants that the Customer Artwork does not infringe upon any third-party rights, including but not limited to copyright, trademark, patent, or rights of privacy or publicity.

10.2. Liability and Indemnification

The Purchaser accepts full legal and financial liability for the Customer Artwork they provide. The Purchaser agrees to indemnify, defend, and hold harmless The Supplier (including its officers, employees, and agents) from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to any actual or alleged breach of the warranty in clause 10.1. This includes any claims of copyright or trademark infringement resulting from The Supplier's use of the Customer Artwork to produce the Goods as ordered.

10.3. Artwork Quality

The Purchaser is responsible for providing high-quality, print-ready Customer Artwork in a format specified by The Supplier. Artwork that is not print-ready may result in production delays, additional artwork fees, or a final product of lower quality than what is desired. The Supplier is not responsible for poor quality output resulting from low-quality Customer Artwork.

10.4. Right to Refuse

The Supplier reserves the right, in its sole discretion, to refuse to produce any Goods that feature Customer Artwork which it believes may be unlawful, defamatory, obscene, harassing, or which may infringe upon the rights of a third party.

11. Artwork Sizing, Positioning, and Fees

11.1. Artwork Sizing

The 'DESIGN SIZE' option on our website is a guide for the size range or the maximum width of the print (e.g., 'Up to 300mm wide'). The final width of your printed logo may be adjusted to fit within the printable area of the specific garments you have ordered.

Resizing for Garment Fit

In some cases, your logo may need to be resized to fit within the available print area of your garments.

Example 1: Wide Range of Garment Sizes

You order a print that is 'Up to 300mm wide'. However, your order includes T-shirts ranging from size XS to 4XL. We will resize the artwork to a width that fits correctly on the smallest garment in your order. This is standard practice to ensure design consistency across all items.

Example 2: Logo Orientation

You order a print that is 'Up to 300mm wide'. However, your logo is very tall (portrait orientation). We may need to reduce the width to 250mm to ensure the logo's height does not exceed the garment's vertical print area.

Example 3: Obstructed Print Area

You order a print that is 'Up to 100mm wide' for safety vests. The vests have reflective tape that restricts the maximum print width to 80mm. We will resize the artwork accordingly to fit the available space. This is common for garments with attributes like reflective tape, pockets, piping, or vents.

11.2. Artwork Positioning

The 'POSITION' option specifies your preferred location for the logo on your garments. In some cases, we may need to slightly reposition the artwork to fit within the garment's available print area or to avoid parts of the garment (like hoods or pockets) obstructing the logo when worn.

Example 1: Obstructed Top Back

You select the 'Top Back' position, but a garment in your order has a hood or a back vent. We will reposition the artwork below the obstruction to ensure it is fully visible.

Example 2: Chest Pocket

You select 'Left Chest', but a garment in your order has a pocket in that location. We will reposition the artwork above the pocket if possible, or we may contact you to suggest applying it to the Right Chest instead.

11.3. New Logos: Artwork Set-up and Proofing

For all NEW LOGO ORDERS, an Artwork Set-up Fee applies. This is a one-time fee per new design and includes:

Converting your artwork into print-ready files.
Providing a digital proof for your approval via email. Please note: This proof is a guide only. The final size and positioning may vary slightly depending on the specific garment and its print area, as outlined in clauses 11.1 and 11.2.
Up to two (2) free change requests (amendments) to the original proof.
Making any necessary artwork amendments based on your feedback.

11.4. Additional Change Request Fees

The initial Artwork Set-up Fee covers the first proof and two subsequent change requests. Any further change requests will be charged per the following rate.

11.5. Repeat Logos: Artwork Proofing

Repeat orders for logos that we have produced for you previously will not be proofed again by default. Your order will be decorated as per your previously approved artwork.

If you require changes to a repeat logo or wish to see a proof for a new order using that logo, you must select the 'Repeat Artwork Proof With Change' option. A fee per the following rate will apply.

If this option is not selected, your new order will be decorated as per your previous artwork proof, and the final product cannot be disputed or refunded based on the approved design.

11.6. Artwork Set-Up and Customer Communication

It is the Customer's sole responsibility to provide complete and accurate information regarding their logo and decoration history with us at the time of placing an order. When selecting a decoration option, the Customer will be required to confirm whether we have decorated the specific logo in the past.

A logo that has not been previously decorated by us is classified as a "New Logo" and will incur a mandatory one-time artwork set-up fee ("Set-Up Fee").

If the Customer provides incorrect information or fails to answer, and it is determined that the logo is a New Logo, the order will be placed on hold. A team member will contact the Customer to arrange payment for the required Set-Up Fee. The order will not progress to the next fulfillment stage until this payment is successfully processed.

In the event that the Customer refuses to pay the Set-Up Fee and requests to cancel the order, the cancellation will be processed in accordance with our standard Returns and Cancellations Policy, which may include the application of administrative or restocking fees.

12. Ownership and Use of Artwork Proofs

All artwork proofs, mock-ups, and digital representations prepared and provided by The Supplier are the intellectual property of The Supplier. These proofs are provided to the Purchaser for the sole purpose of reviewing and approving the design, layout, and content for an order to be produced by The Supplier.

The Purchaser agrees that these proofs are confidential and shall not be forwarded, distributed, copied, shared, or otherwise used for any purpose other than for approving the order with The Supplier. This includes, but is not limited to, providing the proofs to a third-party decorator, printer, or another company for comparative pricing, quotation, or production. Any unauthorised use or distribution of The Supplier's artwork proofs constitutes a breach of these terms.

13. Standard Embroidery Practice: Double Backing

13.1. Commitment to Quality

To ensure the highest quality, durability, and professional appearance of all embroidered logos, The Supplier’s mandatory standard is to apply a double layer of high-quality backing (stabiliser) to all decorated Goods. This is a non-negotiable component of our quality assurance process and is applied to every embroidery order without exception.

13.2. Purpose of Double Backing

Our standard use of double backing provides critical reinforcement and stability across all fabric types and design complexities. This practice serves to: a) Mitigate puckering, stretching, and distortion, particularly on lightweight, flexible, or performance fabrics. b) Support logos and designs with a high stitch count or intricate detailing, ensuring the design remains crisp, clear, and does not sink into the garment.

13.3. Enhanced Durability for Workwear

The application of a double layer of backing is essential for the demanding workwear environment. This process enhances the structural integrity of the embroidery, ensuring the logo withstands frequent laundering and constant wear while resisting warping and maintaining its original shape.

13.4. Professional Finish

By implementing double backing as a universal standard, The Supplier aims to deliver a superior final product. This method is designed to achieve a consistently smooth, substantial, and professional finish, maximising the visual quality of the Purchaser's logo on the garment.

13.5. Limitation on Puckering and Distortion

While The Supplier takes all reasonable steps to minimise puckering and distortion through its standard double-backing process, the Purchaser acknowledges that the interaction between complex logo designs and certain fabric properties may result in minor puckering or distortion. This is an inherent characteristic of the embroidery process. In many cases, any minor puckering effect may settle or reduce after the garment has been washed.