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Frequently Asked Questions
We recommend allowing up to 10-15 business days* for the decoration and dispatch of your order. Please note that non-decorated orders are typically delivered much sooner. Deliveries to remote areas may take longer.
*In the rare case that a stock delay occurs, our team will contact you to advise a restocking ETA for your approval.
For your convenience, your order may arrive in multiple shipments if items are dispatched from separate warehouses.
For new customers utilising our decoration services (Screen Printing, Embroidery, or Heat Transfers): Your order will require artwork set-up prior to production. The time required for this set-up may vary depending on your specific artwork requirements.
If you require delivery by a specific date, please contact us prior to placing your order. contact us
Please consult with our customer service team before placing your order online.
Our friendly team will assess your requirements to determine an ETA.
Start a discussion with our team by contacting us here
Absolutely, for new logos, the artwork set-up service fee includes an artwork proof for email approval prior to production.
Production will only commence upon your written approval via email.
If you have any questions before placing your order, please contact us here
You sure can, here is a breakdown of our decoration options:
Embroidery
Alternatively, you can chat with our team if you need assistance with your order.
Heat Transfers
There are detailed instructions to help guide you with your order.
Alternatively, you can chat with our team if you need assistance with your order.
Screen Printing
Start your FREE Screen Printing Quote here
Mixed Decoration *Example: Front Embroidery and Large Back Screen Print
Our team are here to help! Start your FREE Quote here
At Online Workwear, achieving a flawless reproduction of your logo is our top priority. The one-time artwork setup fee is the first and most crucial step in guaranteeing a professional, high-quality finish for your custom apparel.
This fee covers the technical service performed by our in-house graphics department to translate your logo into a production-ready format for our advanced machinery. This isn't a simple file conversion; it's a specialised process that ensures your design looks crisp, clean, and exactly as you intended.
What's Included in Your One-Time Setup?
*Please be aware, in some cases additional artwork proof amendement fees may apply, please contact our team if you have any questions about artwork set-up.
Once we have prepared your logo, it's kept on file for you. Repeat orders using the same logo will never incur this fee again.
Repeat orders using the same logo won't incur this fee. Colour changes to existing files are free. If you have any questions regarding embroidery set-up, please contact us
Yes, we certainly do! We're proud to offer in-house screen printing services.
If you're interested in ordering custom screen printing, please click on the following link to get started:
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