Frequently Asked Questions

Can I add/remove/change items once I have placed my order?

We understand that circumstances can change, and you might need to adjust your order after it's been placed. However, once an order is "In Progress," we are generally unable to modify or cancel it. This is because our system efficiently moves orders to the next fulfilment stage to ensure the quickest possible processing.

If you need to add items to an order that is already "In Progress," please place a new order online. Please note that any additional orders will be subject to our standard shipping fee/s.

Should you need to cancel an order, please contact us directly for assistance.

What is your Returns Policy?

We understand you may have questions about returning items. For comprehensive information regarding our returns process and refund guidelines, please refer to our detailed Returns Policy statement

How much is shipping?

We use a combination of Australia Post and local couriers at a standard flat rate charge of $18.95 per order.

Turnaround time?

We recommend allowing up to 10-15 business days for the decoration and delivery of your order. Please note that non-decorated orders are typically delivered much sooner. Deliveries to remote areas may take longer.

For your convenience, your order may arrive in multiple shipments if items are dispatched from separate warehouses.

For new customers utilising our decoration services (Screen Printing, Embroidery, or Heat Transfers): Your order will require artwork set-up prior to production. The time required for this set-up may vary depending on your specific artwork requirements.

If you require delivery by a specific date, please contact us prior to placing your order. contact us

How do I track my order?

To find out where your order is, just follow the link below to our guide on how to get your tracking number. This will show you step-by-step how to track your order online. How to track my order online.

What if I’m not home to receive my order?

We understand that you might not always be available to receive your delivery. During the checkout process, you have the option to select the 'Permission to leave at premises' checkbox.

If 'Permission to leave' is not granted, and no one is available to receive your order, a card will be left at your premises. This card will provide instructions for you to arrange a re-delivery at a later date.

To ensure a smooth delivery, we highly recommend choosing a delivery destination where someone will be present during business hours to receive and sign for your order.

How do I recover my account?

You can recover your account by using our reset password feature.

Instructions

1. Navigate to the Reset Password page
2. Enter your account email address and click 'RESET PASSWORD'
3. A new password reset link will be sent to your email
   *Be sure to check your 'Junk', 'Promotions' or 'Other' folder in case it hasn't landed in your inbox
4. Follow the prompts in the password reset email to recover your account

How to download your tax invoice

In accordance with our Privacy Policy, our company employees and representatives cannot access your tax invoices.

Your tax invoices are securely stored within your online account. To access them, you must log in to your account. This ensures that only you have control over your personal financial documents.

Accessing your tax invoice

1. Sign In to your account Once signed in, you will see a list of your order history
2. Click on the order you wish to download the invoice for. ie. Order #100000
3. Click on the 'PRINT INVOICE' button to the right side of the page listed under Order Details.

Saving or sharing your invoice

Desktop or Laptop

1. In the print options dialog menu, click on the 'Destination' drop down
2. Select a printer or choose the Download as PDF option

Mobile device

1. Click the share button from your web browser to open the share options menu
2. Select 'Print' to open your PDF sharing options
3. Click the share button from the print options menu
4. Choose from your devices sharing options, ie 'Outlook', 'Gmail' or 'Save to Files'

See full video tutorial here: How to download your tax invoice

How do I get a quote?

We're happy to provide you with a written quote for your uniform needs. To request a quote, simply fill out our quote form. It's a quick, easy, and free service, and we'll get back to you as soon as possible with a written quote.

Get a Quote

How do I find out my Correct Sizing?

We understand that sizing can be tricky, as it often varies between brands and styles. To help you find the perfect fit, we provide true-to-fit size guides directly on every product page.

Simply refer to the size guide on the specific product page you're interested in and follow the instructions provided to determine your correct size. If you're still unsure or require further assistance, please don't hesitate to contact us.

You can also view all of our Sizing Guides Here

How do I add Embroidery to my Order?

It's easy to customise your garment with embroidery!

Simply find the garment you wish to customise and select from the available Embroidery Options on the product page.

If you require more than one logo, please visit the following page to add additional embroidery to your cart.
Add Embroidery

Embroidery Set-up Process for New Logo/s?

Your satisfaction is our top priority. Here is a clear breakdown of the process from artwork submission to final production.

1. Artwork Digitisation 
   Your artwork will be digitised by our in-house embroidery specialists, ensuring it's optimised for our machinery to achieve a high-quality finish.
2. Digital Mock-up for Approval (See Reference 1. below)
   We will email you a digital mock-up of your logo with stitching preview.
3. Production Scheduling and Dispatch 
   Once we have your written approval of the sample proof/s, your order will be scheduled for production. This will commence as soon as all garments have arrived at our factory from the supplier/s.
4. Future Orders 
   Your digitised embroidery file will be securely stored in our system for future orders, so you won't need to pay the set-up fee again. Minor colour changes can be made free of charge. Please note that if your logo's design changes, a new digitisation set-up fee will apply.

Please Note: Embroidery requires flexibility & understanding with text & logo’s as fabric moves when thread and needle pierce the material, which does cause distortion on lettering & the garments, we do edit to correct the best we can as embroidery won’t always look like a printed version of you logo.

Reference 1. Digital Mock-up for Approval

How do I upload my logo?

There is an 'Upload Logo' option available on every embroidery product page. Click the 'Browse..' button on the product page and select the logo file from your computer.

Alternatively, you can submit an enquiry to our customer support team who can assist you further.

Contact Us

Do you offer Screen Printing services?

Yes, we certainly do! We're proud to offer in-house screen printing services.

If you're interested in ordering custom screen printing, please click on the following link to get started: 

Screen Printing Services

Do you offer Heat Transfer services?

Yes, you can add heat transfers to your order by visiting the following page:

Add Heat Transfers

How do I order heat transfers?

1. Add your desired garments to your cart
   *Be sure to check all items in your cart are correct before proceeding.
   *Make sure all colours, sizes and qunatities are correct.
2. Click Add Heat Transfer and follow the prompts to choose your desired transfer options.
   *Be sure to specify the correct quantity of transfers, this should match the quantity of garments you want decorated in your order.
3. Repeat the previous step if you require multiple positions*
   ie. Left Chest Print and Back Print

Order sorted, we'll take it from here!

To get help with an order or ask a question, please contact us

What Payment Methods do you accept?

We offer a variety of convenient payment methods at checkout to make your purchase as smooth as possible:

• Debit/Credit Card: We accept Visa, MasterCard, and American Express.
• PayPal, including Pay in 4
• ZipPay: This option is available for orders between $80 and $1000. Please note that ZipPay payments typically take 24-48 hours to process.
• Apple Pay: This is available exclusively on Apple devices when using the Safari browser.

Additionally, Bank Transfer is available by request, though it is usually reserved for wholesale accounts.

Do you offer a Loyalty Rewards Program for regular customers?

Currently, we do not have a formal loyalty rewards program in place for our regular customers.

However, we genuinely appreciate your continued support, and developing a loyalty program is certainly something we're considering for the future. We're always looking for ways to enhance your experience and show our appreciation.

Please stay tuned for updates on any new programs or initiatives we might launch!

View our full terms and conditions here.