Returns & Exchanges

*Please read the terms and conditions below prior to submitting a return request

A Return Authority request must be submitted via the Contact Form and approved by a Customer Support member prior to returning your items.

Terms and conditions

We're happy to help with your return, please note that return shipping costs are the customer's responsibility
All returns are subject to a $20 restocking fee (per brand), deducted from the total return value.
- We are unable to accept returns or exchanges if the total value of item/s (excluding delivery costs) is less than $20.00 (the restocking fee value)
- Goods must be returned to us new, unworn, in saleable condition and in the original packaging with all labels and swing tags attached
Please include a note/copy of the name associated with the order and your order number
Item/s must be posted within 10 days of the receipt of goods
- Refunds or Credits will be void if item/s are not posted within this time frame

Eligibility:

Items with manufacturing faults, defects, safety issues, or significant discrepancies from the product information.

To be eligible for a return, your item must be unused, in its original condition, with all tags attached, and returned in its original packaging.

Ineligibility:

Changes of mind
Incorrect size or colour selections
Product has been decoration (embroidery, screen printing or other customisation services)
Item/s are not posted within 10 days of the receipt of goods
The total value of item/s (excluding delivery costs) is less than $20.00 (the restocking fee value)

Items must be:

Unused
In original condition
With all tags attached
Returned in original packaging
Approved by a customer support member
Posted within 10 days of the receipt of goods

All Footwear and Work Boots

We are committed to upholding the highest standards of hygiene, health and safety for all our customers. To ensure this, all footwear, including work boots, are non-returnable and non-exchangeable. This policy applies unless the item is deemed faulty or incorrect upon receipt. We advise customers to carefully review sizing charts and product descriptions before purchase. In the instance of a manufacturing fault, our standard faulty item policy applies.

Footwear Warranty Policy

All footwear is covered by a 6-month warranty against manufacturing faults.

This warranty is valid for 6 months from the date of purchase and is in addition to your rights under Australian Consumer Law.

What Our Warranty Covers:

This warranty covers defects in materials and workmanship that may become apparent during the 6-month warranty period under normal use. This may include:

Sole splitting or detaching (where not caused by improper use)
Stitching failures or hardware (e.g., eyelets, zips) failure
Significant material failure (e.g., upper cracking or splitting)

What Our Warranty Does NOT Cover (Exclusions):

This warranty does not cover issues that are not considered manufacturing faults. These exclusions include, but are not limited to:

Standard Wear and Tear: This includes expected aging from use, such as sole wear-down, scuffs, scratches, creasing, fading, and fraying.
Accidental Damage or Misuse: Any damage caused by accidents, improper use, neglect, or exposure to harsh conditions (e.g., cuts, burns, chemical exposure, pet damage, forcing shoes on/off).
Improper Fit or Comfort: We cannot accept warranty claims based on incorrect sizing choice or comfort issues after the shoes have been worn.
Lack of Care: Damage resulting from failure to follow care instructions, improper cleaning, water-logging (unless the product is certified waterproof), or drying with a direct heat source.
Modifications: Any alterations or repairs made to the product by anyone other than the supplier.

How to Make a Warranty Claim:

If you believe your footwear has a manufacturing fault, please stop wearing the item and contact our customer service team within the 6-month warranty period.

To help us assess your claim, please provide the following:

Your original order number or proof of purchase.
A clear description of the fault.
At least two clear photos: one showing the fault in detail, and one showing the entire pair of shoes.

Our team will assess your claim. If the product is found to have a manufacturing defect, we will, at our discretion, offer a repair, a replacement, or a store credit/refund in line with Australian Consumer Law.

Exchange Process:

Return requests must be made within 10 days of order receipt.
Contact our customer support team to request a Return Authority.
A customer support member may request a photo/s of the return items.
Photos provided are reviewed to ensure the items are in original condition for a return.
If approved, return instructions will be provided a customer support member.

Please note:

We strive to assist with unique circumstances. Don’t hesitate to reach out to our Customer Support team for personalised assistance.

Requesting a Return Authority

You can submit a Return Authority Request via the contact form link below.
If you’ve requested to return faulty items, please provide as much detail regarding the issues as possible to streamline the approval process.

Contact Support

Your return request will be processed within 5 business days of receipt.

Original Condition

Return items must be unused, in original condition, with all tags attached, and returned in its original packaging.

To ensure a smooth return process, please note that boxed items must be returned in their original, undamaged boxes. These boxes are considered part of the product.

Additionally, items showing any signs of wear, such as deodorant, cologne, or cigarette odours, rips, tears, stains, pet hair, or bent or damaged product tags, will not be accepted for return.

Final Sale

Please note that items marked as “Final Sale”, “Clearance” or underwear are non-returnable and non-exchangeable, unless they are faulty or incorrect.

Faulty Items

We are committed to providing high-quality products. Our Quality Control team rigorously inspects all items before they are shipped. However, should you encounter a manufacturing fault within a reasonable time frame of receiving your goods, we are here to assist you.