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COVID-19 Update

WE ARE STILL OPERATING!

Dear valued customers,

We wish to inform you that our hard working team is still operating at full capacity. We have been closely monitoring the COVID-19 situation and reassure you that we are following all relevant hygiene and safety practices to ensure the safety of our customers and staff. All of our suppliers have taken this matter just as seriously as we have. While there may be some minor stock delays for specific items, distribution of our products and services will remain the same. We will continue to monitor the progression of COVID-19 and update everyone if the current circumstances change. Thank you for your understanding!

12th Nov 2020

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Frequently Asked Questions

You can view all frequently asked questions here

Turnaround time?

We recommend allowing up to 10-15 business days* for the decoration and dispatch of your order. Please note that non-decorated orders are typically delivered much sooner. Deliveries to remote areas may take longer.

*In the rare case that a stock delay occurs, our team will contact you to advise a restocking ETA for your approval.

For your convenience, your order may arrive in multiple shipments if items are dispatched from separate warehouses.

For new customers utilising our decoration services (Screen Printing, Embroidery, or Heat Transfers): Your order will require artwork set-up prior to production. The time required for this set-up may vary depending on your specific artwork requirements.

If you require delivery by a specific date, please contact us prior to placing your order. contact us

Can you do urgent orders?
Yes, in a lot of cases we can facilitate urgent orders!

Please consult with our customer service team before placing your order online.

Our friendly team will assess your requirements to determine an ETA.

Start a discussion with our team by contacting us here

Can I get a proof/mock-up when I place my order?

Absolutely, for new logos, the artwork set-up service fee includes an artwork proof for email approval prior to production.

Production will only commence upon your written approval via email.

If you have any questions before placing your order, please contact us here

Can you change my logo colours or remove the background?

We sure can, colour changes and background removal is included in the Artwork Set-up Fee for new logos. If you have any special requests regarding your logo, be sure to include instructions in the comments box either on the product page or at checkout.

Colour Changes

Our team are proactive in selecting high contrast colours to ensure your logo is legible on the garment(s) you've ordered.

Lets say you order a black garment and upload a version of your logo that is black. In most cases our team will proof a white version of your logo however, we can also proof a different colour upon your request.

Some orders may have light and dark garments, in this case our team will proof a light and dark version of your logo to ensure high contrast and legibility for each shade of garment.

Background Removal

We are frequently provided logo files with a solid background (ie white or black) that is clearly not intended to be included in the final product.

In most cases our team will proactively remove the background however, if there is any uncertainty, one of our team members will contact you directly for confirmation before proofing your order.

Production will only commence upon your written approval via email.

If you have any questions before placing your order, please contact us here

Can I get a multiple logos on a garment?

You sure can, here is a breakdown of our decoration options:

Embroidery

  1. You can add your first logo using the built in embroidery options on our product pages.
  2. Now you can add an additional logo here, please make sure you match the quantity of the garments you wish to apply additional logos to. Please use the comments text field on this page to include any special instructions.

Alternatively, you can chat with our team if you need assistance with your order.

Heat Transfers

  1. You can start your order for Heat Transfers here.

There are detailed instructions to help guide you with your order.

Alternatively, you can chat with our team if you need assistance with your order.

Screen Printing

Start your FREE Screen Printing Quote here

Mixed Decoration *Example: Front Embroidery and Large Back Screen Print

Our team are here to help! Start your FREE Quote here

Why is there an artwork set-up fee for new logos?

At Online Workwear, achieving a flawless reproduction of your logo is our top priority. The one-time artwork setup fee is the first and most crucial step in guaranteeing a professional, high-quality finish for your custom apparel.

This fee covers the technical service performed by our in-house graphics department to translate your logo into a production-ready format for our advanced machinery. This isn't a simple file conversion; it's a specialised process that ensures your design looks crisp, clean, and exactly as you intended.

What's Included in Your One-Time Setup?

  1. Professional Digitisation or Vectorisation: Our designers manually recreate your logo in the precise format required. For embroidery, this means "digitising" a file that maps every single stitch. For printing and transfers, we create a "vector" file that allows for perfect scaling without any loss of quality.

  2. Digital Mock-up for Approval: Before production begins, we send you a digital proof showing how your logo will look on the product. This gives you the opportunity to review the size, placement, and colours.

  3. Complimentary Artwork Amendments: We include minor revisions to ensure you are completely happy with the mock-up before we proceed.

*Please be aware, in some cases additional artwork proof amendement fees may apply, please contact our team if you have any questions about artwork set-up.

Once we have prepared your logo, it's kept on file for you. Repeat orders using the same logo will never incur this fee again.

Repeat orders using the same logo won't incur this fee. Colour changes to existing files are free. If you have any questions regarding embroidery set-up, please contact us

Do you offer screen printing?

Yes, we certainly do! We're proud to offer in-house screen printing services.

If you're interested in ordering custom screen printing, please click on the following link to get started: 

Screen Printing Services

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